Refund policy

Return refund

14 day money back guarantee
14 Day Return: We offer a 14 day money back guarantee. If you are not satisfied with our product and it is unopened, you can return it to us and get a refund.

Please Note: For health and hygiene reasons, we cannot offer refunds or exchanges if the products have been opened, worn or used. To request a return, please contact our customer support team (support@lurevibe.com) to accept the return and get instructions on how to proceed.

Wrong product ordered
If you change your mind or realize that you have ordered an incorrect product, please contact our customer service (support@lurevibe.com), we are able to modify or cancel your order before the product is dispatched from our warehouse.

If your product has already been shipped, we can no longer make changes.

Wrong product received
What if your incorrect order has already been shipped? Or what if there is an error in the product being shipped to you? There are 2 ways to save your money:

1. Please reject the package upon delivery and mark Return to Sender (RTS).

2. Please contact us within 48 hours of receiving the package, we will be happy to guide you through the return process.

Product not received
If your product was not delivered at all or was lost(not including stolen), please contact our customer service (support@lurevibe.com), we will investigate the matter with the logistics carrier, then arrange a replacement or refund as soon as possible. .

Damaged or defective product
If you have received a damaged or defective product, please contact our customer service (support@lurevibe.com) to clearly detail the problems you are having, we will replace or refund your order at our discretion.

We need you to return the faulty product and all accompanying accessories, with their original packaging.

For countries where adult products are banned:

Please note that we will try our best to help the goods pass customs, but we cannot guarantee it. Once the goods are detained, we cannot bear all losses.

Any other return request
If you still need help with any other return request, please contact our customer service (support@lurevibe.com), who will be happy to answer all your questions.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.